bitbet's commitment to responsible gaming
Problems begin when entertainment goes out of control. bitbet wants every player to play mindfully, within their means — always putting family and financial security first.
Why responsible gaming matters
Stay aware to protect yourself and your family
Online casino and sports betting is a form of entertainment — it is not a reliable source of income. Every game on bitbet is run by a random number generator, meaning the outcome of each round is independent and does not depend on previous play. So the idea that "I'll win next time" after a loss goes against the math.
Responsible gaming means deciding in advance how much time and money you will spend, and sticking to that limit. It means not placing bigger bets to quickly recover lost money, and avoiding betting with borrowed money entirely.
Our Terms and Conditions set out the age requirements, account usage guidelines, and rules on setting limits in detail. It is worth reading through them once.
Remember, opening an account or playing on bitbet is strictly prohibited for anyone under 21. If a minor can access your device, log out and keep your password secure.
5 principles of healthy play
- Play for entertainment, not to make money
- Set your budget before you play and stick to it
- Do not keep placing bets to try to win back lost money
- Avoid playing when you are tired, stressed, or under the influence of alcohol
- Never use money set aside for your family on bets
Protection tools for yourself
Apply these limits directly from your account
Set the maximum amount you can deposit on a daily, weekly, or monthly basis. Lowering the limit takes effect immediately; increasing it requires waiting a set period.
If you lose more than a set amount, your account will automatically stop play for that session. This is the most effective way to prevent chasing losses.
Set the maximum time you can play in each session in advance. When the time is up, the system will alert you and automatically log you out if needed.
Suspend your account temporarily for a few days or weeks. During the break, neither deposits nor bets will be possible. It gives you the chance to make decisions with a clear head.
If you feel that gaming is going beyond your control, choose permanent self-exclusion. Once activated, it remains in effect for a minimum of six months and can be permanent.
Contact bitbet's 24/7 live chat or email for help setting any limit or activating self-exclusion. Our team provides support in both Bengali and English.
Set your limits
Can be changed at any time from settings
Go to account settings and open the "Responsible Gaming" tab. There you will find options for deposit limits, loss limits, session time, and self-exclusion.
Lowering a limit or activating self-exclusion is immediate — no waiting period. Increasing a limit is subject to a set cooling-off period so you have time to reconsider.
Our Privacy Policy makes clear that this information is kept completely confidential and is not shared with third parties.
Lowering a limit takes effect immediately. Increasing a limit requires a 72-hour wait.
Warning signs of a problem
Seek help if you notice these signs
Signs to watch for in yourself
- Being unable to stop playing even after going over your budget
- Placing bigger bets to try to win back lost money
- Borrowing money from family or friends to play, or hiding it from them
- Prioritising gaming over work, family, or relationships
- Losing sleep or feeling anxious because of thoughts about gaming
- Using money meant for daily expenses (rent, food, bills) on bets
Changes to watch for in someone close to you
- Sudden financial problems — unable to explain where money is going
- Spending time secretively on a phone or device
- Spending less time with family, seeming irritable or restless
- Unusual mood swings — extreme behaviour after a big win or loss
- Getting angry or evasive when asked about gaming
- Selling or attempting to sell valuables
bitbet's commitment
We believe responsible gaming is not just a policy — it is our duty to every player. That is why we have made limit-setting, self-exclusion, and awareness tools readily available to everyone.
Where to get help
Seeking help when you cannot manage alone is a sign of strength
At any time — day or night — our support team is ready on live chat. Tell us about your situation in Bengali or English. They will help you set limits or suspend your account right away — no questions asked.
If you are not comfortable talking on live chat, write to us by email. Share your situation with the bitbet support email address and the team will respond with care and discretion. You can find the email address on the FAQ page.
Tell a family member or a trusted friend about the problem. Direct support from someone close is often the most effective step. They can help you set limits and manage financial matters.
A psychologist or professional counsellor provides the most effective support for overcoming a gambling addiction. In Bangladesh, this service is available at government mental health hospitals and private counselling centres. Contact your nearest health centre.
Support groups made up of people facing the same problem can be very effective in overcoming a gambling addiction. These groups offer the chance to share experiences and encourage one another. Ask at a local community centre or mental health facility.
Gambling addiction is a mental health condition — not a weakness of willpower. Raise awareness about it among your family. Accurate information and a compassionate attitude encourage those affected to seek help.
Protecting minors
Ensuring no one under 21 can play
To register an account on bitbet and take part in any form of betting or casino activity, you must be at least 21 years old. Age is verified at the time of registration, and identity documents may be requested if there is any doubt.
If younger members of your household can access your device, log out after every session, use a strong password, and avoid saving your password in the app or browser.
Use parental control software on smartphones and tablets. Most Android and iOS devices have built-in filtering options to restrict access to specific sites.
Never share your account with anyone else. Each account is for the registered user only — this is one of the core provisions of our Terms and Conditions.
Device security tips
- Log out after every session
- Do not save your password in the browser
- Keep a PIN or biometric lock on your device
- Use parental control software
- Do not share your account details with anyone
Frequently asked questions
Answers to common questions about responsible gaming