bitbet's Privacy Policy
Our full commitment to how your personal data is collected, stored, and used is written here.
bitbet treats the privacy of every user's personal data as its highest priority. This policy explains what data we collect, how it is used, who it may be shared with, and what rights you have. By using our services, you agree to the terms of this policy.
Together with our Terms and Conditions, this privacy policy forms a combined legal framework governing the relationship between bitbet and its users. It is recommended that both documents be read together.
The Data We Collect
1.1 Information Provided at Registration
When you create an account on bitbet, you are required to provide certain personal details. This information is essential for verifying your identity and delivering our services properly.
- Full name and date of birth (for 21+ age verification)
- Mobile number and email address
- National ID or passport number (where identity verification is required)
- Residential address
- Preferred payment method details (bKash, Nagad, Rocket, Upay, or bank account)
1.2 Automatically Collected Information
When you use our platform, certain data is recorded automatically. This helps us improve service quality and maintain security.
- IP address and device type
- Browser information and operating system
- Date, time, and session duration of site visits
- Pages visited and links clicked
- Login history and records of failed attempts
1.3 Transaction-Related Information
Records of your deposits, withdrawals, and betting activity are stored in our system. This data is used to maintain account transparency and ensure financial security.
1.4 Cookies and Tracking Technologies
bitbet uses cookies and similar technologies. Cookies are small text files stored on your device. They are used to remember your preferences, enable auto-login, and analyse platform performance. You can disable cookies from your browser settings, though this may limit certain features of the service.
Purpose of Data Use
bitbet uses your data only for specific, clear, and lawful purposes. Those purposes are described in detail below.
2.1 Account Management and Service Delivery
The information you provide is used to complete your registration, verify your identity, maintain login security, and resolve any account-related issues. Age verification for 21+ is also an important part of this process.
2.2 Processing Financial Transactions
Payment details are used to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer. Ensuring the security of every transaction is our priority.
2.3 Customer Support and Communication
Our 24/7 live chat and email support team uses your contact details to respond to your queries. Your contact information is also used to send important updates, security alerts, and account notifications.
2.4 Enforcing Responsible Gaming Policy
As part of our Responsible Gaming policy, we monitor user activity to identify harmful gambling patterns and offer timely support. This data is used to manage spending limits, self-exclusion, and alert systems.
2.5 Platform Improvement and Analysis
We analyse overall usage patterns to improve the platform's speed, design, and features. This analysis is fully anonymised and no personally identifiable information is used.
2.6 Fraud Prevention and Security
We analyse user activity to prevent account fraud, money laundering, and other illegal activity. If suspicious activity is detected, the relevant account may be temporarily suspended.
Sharing Data with Third Parties
3.1 Service Provider Partners
We use trusted technology partners for payment processing, identity verification, cloud storage, and data analysis. These partners are given only the data necessary for their specific service and may not use it for any other purpose.
3.2 Legal Obligations
We may be required to provide relevant data in response to a court order, government directive, or a lawful request from a law enforcement authority. In such cases, we provide only the specific data requested.
3.3 Business Restructuring
In the event of a company merger, acquisition, or asset transfer, user data may be transferred to the new operating entity. In such circumstances, we will notify users in advance and ensure that the standards of this policy are maintained.
3.4 International Data Transfers
Some of our technology infrastructure may be operated outside Bangladesh. In that case, your data may be transferred internationally. However, we ensure that appropriate data protection standards are maintained in all cases.
Data Security Measures
bitbet takes both technical and administrative steps to protect your data. Our key security measures are described below.
4.1 Encryption Technology
All data exchanged between you and our servers is protected by SSL (Secure Sockets Layer) encryption. Sensitive payment-related data is stored using the highest standard of encryption.
4.2 Access Controls
Access to your account data is strictly controlled. Only authorised staff who need that information to deliver a service can view it. Every access is logged and regularly audited.
4.3 OTP and Two-Step Verification
OTP verification is active during account login and for large transactions. This prevents unauthorised access and adds an extra layer of security to your account.
4.4 Regular Security Audits
Our systems undergo regular security testing and vulnerability assessments. If a security incident is detected, we respond promptly and notify affected users in a timely manner.
Data Retention Period
bitbet does not store your data indefinitely. Different retention policies apply to different types of data.
5.1 Data for Active Accounts
All necessary data is retained for as long as your account is active. It is used to improve service quality and to provide an experience tailored to your preferences.
5.2 Data for Closed Accounts
Even after an account is closed, financial transaction records, identity verification documents, and certain security logs are retained for a set period. This is required for legal obligations and potential dispute resolution.
5.3 Transaction Records
Records of all deposit and withdrawal transactions are retained for an extended period, as they are considered financial documents and may be needed during audits.
5.4 Data Deletion Requests
After legal obligations have been fulfilled, you may request that your personal data be deleted. This request must be made to our support team, and we will process it within a reasonable time.
Your Rights
Every user registered on our platform has the following rights regarding their own data. To exercise any of these rights, please contact our support team.
- Right to Know: You have the right to know what data we have collected about you and how it is being used.
- Right of Access: You may request a copy of the personal data we hold about you.
- Right to Correction: If any data is incorrect or incomplete, you may request that it be corrected.
- Right to Deletion: In certain circumstances, you may request deletion of data that falls outside our legal obligations.
- Right to Object: You may object to your data being used for marketing or promotional communications.
- Right to Portability: You may request that your data be provided in a structured format.
When you submit a request to exercise any right, we will review it within a reasonable time. Identity verification may be required in some cases.
Minors and Age Verification
All bitbet services are for persons aged 21 or above (21+ only). Creating an account by anyone under this age is strictly prohibited.
We verify age at the time of registration. If an account is found to be operated by someone under 21, that account will be closed immediately and the stored data will be deleted.
We do not knowingly collect data from minors. If you believe a minor is using our platform, please inform our support team.
Marketing Communications
8.1 Promotional Messages
With your consent, we may send you information about new bonus offers, game updates, and special promotions. These communications may be sent via SMS, email, or app notifications.
8.2 Withdrawing Consent
You may opt out of marketing communications at any time. Each message includes an unsubscribe option, or you may notify our support team directly. Even after withdrawing consent, we will continue to send essential account-related notifications.
8.3 Personalised Experience
By analysing your usage history, we may show you game suggestions or offers based on your preferences. You may also turn off this personalisation feature if you wish.
Changes to This Policy
bitbet reserves the right to amend or update this privacy policy as needed. If changes are made, the "Last Updated" date at the top of the page will be updated.
For significant changes, we will notify registered users in advance via email or platform notification. Continued use of the service after changes are made will be considered acceptance of the updated policy.
To learn more about us and bitbet's operations, read about us. You can also visit the FAQ section for answers to common questions.
Contact Us
If you have any questions about this privacy policy or any requests regarding your data, please reach out to us through any of the channels below.
Live Chat Support
Instant support in Bengali and English is available 24/7. Contact us via live chat for any data-related queries.
Email Support
Send an email for privacy-related requests and formal communications:
[email protected]